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Company speaks nicely to you on the phone to get your business. Then lady that handles problems over talk you.

Overcharge you for water jetting the pipes. They charged me 6700 dollars and then told me it would be 1200 more for water jetting and then used my water to over jet. I looked at the reviews, and they were horrible, so I asked them about their reviews, giving them a chance. They said that's not them all Mr. rooters were not the same. I had a problem with pricing, They would not let me talk to a district manager and when I called the village inspection on them, that's when they charge me for water jetting. I'm in healthcare, and is this how you treat people and take advantage of people. The world is already going through a transition, people dying.

User's recommendation: Be careful with using Mr. Rooter they over price and make sure you have a state inspector there.

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ID
#2607055 Review #2607055 is a subjective opinion of poster.
Location
Bellwood, Illinois
New Reviewer

To keep others from trying to get help from Mr Rooter!

Had Mr Rooted try to clear my kitchen line, when they claimed I had dirt in the line, and they said it meant the pipes were broken and needed to be replaced. I asked what that would cost, and was told it would be close to $10,000! Later, called a plumber recommended by a friend. He was able to completely clear the line and charged me way less then just Mr Roger's first visit! They are complete rip off and warn seniors!N them!NN especially, to never call them!

User's recommendation: Never call this company for service!

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ID
#2594165 Review #2594165 is a subjective opinion of poster.
Location
Tucson, Arizona
Loss
$200
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Work Unreliable

They installed a garbage disposal unit improperly. The dishwasher flooded as a result of their work. Mr. Rooter took no responsibility for their work.

User's recommendation: Be careful of their work. They are not reliable.

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ID
#2435028 Review #2435028 is a subjective opinion of poster.
Location
Roswell, Georgia
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes with PVC. Charges to credit cards of $900, $700, and $800 (plus service costs and taxes that totaled over $2,400). Sections of the replaced pipe...
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ID
#1838129 Review #1838129 is a subjective opinion of poster.
Service
Mr Rooter Plumbing Service
Pros
  • Were punctual
Cons
  • Poor quality of work and cost
Loss
$2
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
Update by user Mar 23, 2020

Big thanks to Pissed Customer site! They were planning a video interview to highlight my complaint.

However, I do have an update as of March 23, 2020: In the last few days the merchant FINALLY posted a credit to my account in the correct amount. This was after my bad...

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Resolved
ID
#1822527 Review #1822527 is a subjective opinion of poster.
Service
Mr Rooter Customer Care
Loss
$565
Preferred solution
We want the credit quoted by Scott and the promised credit put on our credit card that was over charged
New Reviewer

They don't even deserve one star most ridiculous and rip off company I ever deal with

they don't even deserve one star most ridiculous and rip off company I ever deal with ,I called in and asked for someone with camera can look in 2" pipe .and cindy (receptionist) told me she will send technician for free estimate .I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate.next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need camera . he convince me he will get it open he knows whats his doing other companies did it wrong. after 10 min from roof he telling me he can only go in 10ft and then he tells me his camera its not going to fit the pipe lol (why did he come then )total waste of time and money yes money he charge me $160 for showing up and trying to do sneak when I told him 100 times its not going to work...stay way from mr rooter we will report them for business bureau and there facebook and online all over …..and then his telling me it will cost $3200 for running new 12' to outside wall.I got few other companies told me $400-750 max ...
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ID
#1525570 Review #1525570 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Being charged for nothing
  • Quality of work
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

Resolved: $700 in labor and still no hot water

Mr Rooter - $700 in labor and still no hot water
Update by user Sep 03, 2018

The owner of Mr. Rooter has contacted us and we've been able to reach a mutually agreeable resolution.

We appreciate their efforts in contacting us to address the problem and would recommend their services moving forward. Thank you!

Original review posted by user Aug 21, 2018
We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged us $384.21. Two hours later we still didn’t have hot water. We called them and he came out a day later. While there, he tried testing the power to the tank but did not switch the breaker off which made it arc, causing a huge cloud of black smoke and melted the metal water line on the tank. He said that it was his fault and he would replace the metal line he burned and that the tank needed to be replaced. We went into our garage the next day to find the metal line he burned had leaked all over the floor. The tank came in the next day and they charged us an additional $214.77 (no charge for the tank since it was still under warranty). After a week of cold showers for our 6 year old daughter, we were desperate to have hot water (to be honest we just didn't know what else to do so we agreed to the cost) and told them to go ahead and install it. Two hours after the Tech had installed the tank and left, we still didn’t have hot water. We called them back (exasperated and asking for a refund) and they then told us it was probably an electrical issue, so we needed to call an Electrician. The Electrician came out and said that the breaker was not giving any power and that this could have been caused by the Tech arcing the wires on the tank before it was replaced. He replaced the breaker. Now we have an Electricians bill on top of the $700 we paid them. We have asked for a refund because not only did their employee misdiagnose it but, he also likely caused our issue.
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Resolved
ID
#1335430 Review #1335430 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Service
Mr Rooter Water Heater Repair
Cons
  • Being charged for nothing
Reason of review
Bad diagnostic lead to costly repair
Loss
$700
New Reviewer

I don't know what is wrong!

2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed. He charged me $171.00! The problem continued, and he returned. He was here about 5 minutes and said he didn't know what it was. I said that I would have to get another plumber, and he agreed!
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ID
#1330206 Review #1330206 is a subjective opinion of poster.
Service
Mr Rooter Plumbing Service

RUINED OUR LIVES

WE BOUGHT MR. ROOTER FRANCHISE AFTER BEING IN THE SEWER AND DRAIN BUSINESS FOR OVER 50 YEARS.We were looking to expand to build more for our children,we took extra loans against our home at their suggestions, felt we couldn't loss we know the business. EVERYTHING THEY SAID WAS A LIE. We now as senior citizens are close to losing our home, we lost our 780 credit score thanks to them , all of our insurance dividends went to them, including an inheritance from our mother. If they ever approach you run as fast and as far as you can, everything out of their mouth is a lie. They only want to UPSELL, UPSELL, UPSELL. We spent hundreds of thousands of dollars trying to work their way and it cost us 50 years of hard work,, we never ever filed bankruptcy until we bought Mr. Rooter. Don;t ever call them for anything.
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ID
#1326330 Review #1326330 is a subjective opinion of poster.
I called Mr. Rooter to have them move a piece of a gas line that was coming out of the floor and merely move it about 6 inches so that it comes out of the wall vice the floor. The Mr. Rooter serviceman showed up and instantly was aloof with me and and wreaked of...
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1 comment
#1469062

thx

ID
#1219539 Review #1219539 is a subjective opinion of poster.
Service
Mr Rooter Repair
Reason of review
Pricing issue

Worst plumber in creation

DO NOT USE-THEY TOOK ADVANTAGE OF MY ELDERLY MOTHER. THEY CHARGED HER $485 for taking off the toilet and removing some toilet tissue. As per our contractor he said they are crooks-they took advantage of a 91 year old lady. They said she need an additional amount of work to her toilet about $900. They were going to rebuild her toilet. a new toilet costs 100-200 dollars. They wanted to flush her system-as per our contractor she did not need same. The plumber was not competent. do not use them unless you have a lot of money to loose.they are truly crooks. Take advantage of the elderly
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1 comment
#1347288

Thank you for taking the time to make this review. We appreciate your feedback and we are grateful you have made us aware of the situation.

We were hoping to discuss the situation with you however we have been unsuccessful with reaching you. We would greatly appreciate the opportunity to rectify the situation that occurred to improve our service for future customers.

If it is possible, please contact us at your earliest convenience. We have been anxiously awaiting to talk with you. Your experience with Mr.

Rooter Plumbing could help support us in creating a better customer service experience for others. To contact us, please message us with your contact details.

With Sincere Apologies,

Mr Rooter Plumbing

ID
#1067361 Review #1067361 is a subjective opinion of poster.
Service
Mr Rooter Plumbing Service
Cons
  • Incompetent technician
  • Quality of work
Reason of review
Bad quality
Loss
$485
Preferred solution
Price reduction

RIP OFF

We hired them to install a bathroom faucet and 2 filters for a faucet. The repair person is the owner of the Mr Rooter , He quoted a price of 249.00 I said ok. Ehen the repair person came he said it would be 383.00 with a 50.00 discount 383.00 total. I told him to call John. He did and told me that was what he said. So i told him to get out. We are in Florida. I called Southern plumbing in Vero beach, the whole job including 2 flappers was 86.00. RIP OFF. DO NOT USE
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ID
#1060088 Review #1060088 is a subjective opinion of poster.
Service
Mr Rooter Faucet Installation
Reason of review
Pricing issue

Bathroom Disaster

I hired Mr. Rooter to renovate my 2 bathrooms. First of all they promised me the world and told me not to worry about anything.Then they took 6 weeks to finish both bathrooms because they wouldn't show up everyday.Then they put sheet rock in my shower walls, didn't glue my tiles to the floor just layed them down and when you would step on them they would make a crackling noise,The tiles didn't all match and the caulking in the shower started falling off etc. Then when they finished the job they left a mess all over the house,didn't have an inspector look at the finished products.Then they told me if I have any problems with anything to just call and they would come over and fix it. We'll I started having problems they wouldn't answer my calls or messages that went on for 2 years and then I finally gave up. So I paid a big price for the work that wasn't done. I'm so glad I have money to just throw away. I will never deal with Mr. Rooter(Ripoff) again.
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ID
#939937 Review #939937 is a subjective opinion of poster.
Location
Lakeside, Florida
Service
Mr Rooter Bathroom Remodeling
Pros
  • Customer service reps pleasant
Cons
  • Overpriced
  • Quality of work
  • Incompetent technician
Reason of review
Bad quality
Loss
$5500
Preferred solution
Full refund

Mr Rooter Water Heater Repair Review

I'm disabled,my water heater went out on 7-24-2016,i have a ten years warranty and i still have to pay $750.00 ,it not fair.what is the warranty for.we r in our sixty we don't have money like that.
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ID
#888171 Review #888171 is a subjective opinion of poster.
Location
Glendale, Arizona
Service
Mr Rooter Water Heater Repair
Reason of review
Warranty issue

Pace Plumbing/MR Rooter RIP OFF!

Mr Rooter showed up 1 hour late. Had small leak in water line from street to house. Hole 1.5 feet by 1.5 feet deep was dug. 6" of pvc cut out and replaced. Hole filled in. Total time 30 mins working 30 mins standing around and sitting in truck. RUDE at best. $225 DOLLARS was the charge. I questioned bill and was told rates set in book! I called office and stated I thought bill excessive. The lady said owner not around and she would look at bill. She actually told me I got a break.. they (workers) had to "Break out the shovels and therefore I should have been charged an additional 90 BUCKS! Bill s/b $315. WHAT A SCAM IMO!
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ID
#679325 Review #679325 is a subjective opinion of poster.
Location
Milton, Florida
Reason of review
Pricing issue

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