Mr Rooter Reviews and Complaints
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1
ISSUE RESOLVED
1
COMPANY RESPONSE
70
TOTAL REVIEWS
$63.3K
CLAIMED LOSSES
$1.8K
AVG LOSS
15.1K
PAGE VIEWS
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Customers don't like
- Quality of work
- Terrible customer service
- Incompetent technician
Customers like
- Customer service reps pleasant
- Response time
- Quality of work
We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech...
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Product
I didn't like
- Being charged for nothing
Mr Rooter - I don't know what is wrong!
2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed. He charged me $171.00! The problem continued, and he returned. He was here about 5 minutes and said he didn't know what it was. I said that I would have to get another plumber, and he agreed!
WE BOUGHT MR. ROOTER FRANCHISE AFTER BEING IN THE SEWER AND DRAIN BUSINESS FOR OVER 50 YEARS.We were looking to expand to build more for our children,we took extra loans against our home at their suggestions, felt we couldn't loss we know the business. EVERYTHING THEY...
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I called Mr. Rooter to have them move a piece of a gas line that was coming out of the floor and merely move it about 6 inches so that it comes out of the wall vice the floor. The Mr. Rooter serviceman showed up and instantly was aloof with me and and wreaked of...
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Product
DO NOT USE-THEY TOOK ADVANTAGE OF MY ELDERLY MOTHER. THEY CHARGED HER $485 for taking off the toilet and removing some toilet tissue. As per our contractor he said they are crooks-they took advantage of a 91 year old lady. They said she need an additional amount of...
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MrRooterPlumbingCares
Mr Rooter Verified Representative
Thank you for taking the time to make this review. We appreciate your feedback and we are grateful you have made us aware of the situation. We were hoping to discuss the situa...
Product
I didn't like
- Incompetent technician
- Quality of work
We hired them to install a bathroom faucet and 2 filters for a faucet. The repair person is the owner of the Mr Rooter , He quoted a price of 249.00 I said ok. Ehen the repair person came he said it would be 383.00 with a 50.00 discount 383.00 total. I told him to call...
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I hired Mr. Rooter to renovate my 2 bathrooms. First of all they promised me the world and told me not to worry about anything.Then they took 6 weeks to finish both bathrooms because they wouldn't show up everyday.Then they put sheet rock in my shower walls, didn't...
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Lakeside, Florida
Product
I liked
- Customer service reps pleasant
I didn't like
- Quality of work
- Incompetent technician
- Overpriced
Mr Rooter Water Heater Repair Review
I'm disabled,my water heater went out on 7-24-2016,i have a ten years warranty and i still have to pay $750.00 ,it not fair.what is the warranty for.we r in our sixty we don't have money like that.
Mr Rooter showed up 1 hour late. Had small leak in water line from street to house. Hole 1.5 feet by 1.5 feet deep was dug. 6" of pvc cut out and replaced. Hole filled in. Total time 30 mins working 30 mins standing around and sitting in truck. RUDE at best. $225...
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Similar to Mr Rooter
To Whom It May Concern It was Saturday night and I noticed water on the basement floor. Further inspection revealed a pinhole leak in a 3/4 inch copper pipe leading to the water softener. I turned the water off at the main and called Mr. Rooter the next day. On the...
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Port Perry, Ontario
Product
I liked
- Response time
- Customer service reps pleasant
I didn't like
- Overpriced
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