Mr Rooter

My experience with Mr. Rooter is NOT very favorable.

We thought we would give them a chance to prove themselves. First: My wife called and was informed there would be a $75 fee just to show up. She was then informed they wanted the payment upfront and charged to a credit card. She questioned the cost associated with the visit and the representative could not even provide a basic estimate.

Second: The service person showed up and did not believe in Covid or wearing a mask inside my house, even though he was not vaccinated. Third: His estimate to correct my issue would cost $630. Informed him we were not happy about not wearing a mask. Also informed him we thought the $630 was way too high so he adjusted it to $550, without tax.

Again, was too high from my previous experience. Informed him we only paid $350 for the same service a few years back. Said that was his best price because prices went up because of the Covid Virus. Informed him I would not accept that price and he left.

Called Roto-Rooter, their competitor, and he showed up within an hour without the service call fee.

His cost of services was $331.60 including tax for the exact same service as Mr. Rooter was going to provide. He corrected my issue immediately and was on his way.

I was not happy with the $75 fee being charged by Mr. Rooter, especially since the service person would not even wear a mask in todays environment.

I called Mr. Rooter up and was informed a manager would return my call. Well, two days passed with no call. I called a second time and was informed they would notify the manager again.

It took him 3 to 4 hours for him to return my phone call. He informed me he cannot enforce his people to get vaccinated or even wear a mask. When I complained about not even being able to get an estimate, he told me that the up-front people answering the phones do not provide one; if I wanted one I would have to ask the person to get in contact with him (manager) for an estimate. What I did not know at the time is my wife requested an estimate and was informed they could not provide one over the phone; no mention of contacting a manager.

My advice is to use Roto Rooter for your services if you do not want to be over-charged hundreds of dollars and pay the $75 fee to find out.

I would give Mr. Rooter 0 Stars.

Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes with PVC. Charges to credit cards of $900, $700, and $800 (plus service costs and taxes that totaled over $2,400).

Sections of the replaced pipe leaked immediately when installed, and a major leak erupted on 12/31. The company responded quickly and technician who was there at the time shut the water off in the house and called Tidal Wave, a cooperating water remediation group.

Our insurance company was notified and the agent recommended that we review the warranty for the Mr. Rooter Service. We determined that the pipe installations are covered for one year and drain cleaning for 30 days.

At minimum, we requested the return of the $800 amount charged on 12/31 when the pipe sealing material did not hold and the pipe leaked immediately. The company agreed to do that but to date (March 25, 2020) have not refunded the $800 to my husband's credit card and we have not received the promised email confirmation.

I called Mr. Rooter to have them move a piece of a gas line that was coming out of the floor and merely move it about 6 inches so that it comes out of the wall vice the floor.

The Mr. Rooter serviceman showed up and instantly was aloof with me and and wreaked of cigarettes. I explained to him what I needed done and asked him how many hours it would take to do the job and he said about 2 hours. So I said great can you get me a quote and I will submit the paperwork for the permit.

He told me that they have to submit the paperwork for the permit which is not true it is simply a way for them to make more money. So the serviceman tells me he needs to call his boss to work up a quote. He goes to his truck and I stood there in my kitchen waiting for over 35 min until he returned. So to simply move a piece of gas pipe a total of 6 inches and come up through the wall they quoted me $950 !!!!!!

and that did not even include hooking up the stove. To simply hook up the stove they wanted another $350 !!!! So for a total of about maybe 2 1/2 hours of work with very little elbow grease and for them what would be a very simple project they wanted an outrageous amount of $1,350 !!!! and that did not even include the permits.

So immediately after Mr. Rooter left I called three independent licensed and insured servicemen and all of them laughed when I mentioned Mr. Rooter and everyone of them quoted me for the entire job about $350 !!! I have owned many, many homes and dealt with many contractors and skilled labor in my lifetime and as soon as Mr.

Rooter walked into my home they just projected an aura of 'lets jack this guy for as much as we can". I asked the serviceman why it was so outrageous and he said "we have a business to pay for".

I should not be getting a quote to pay for your business, I should be getting a quote for a fair price to the do the job I asked for. Would never recommend them.