Mr Rooter

Overcharge you for water jetting the pipes. They charged me 6700 dollars and then told me it would be 1200 more for water jetting and then used my water to over jet. I looked at the reviews, and they were horrible, so I asked them about their reviews, giving them a chance. They said that's not them all Mr. rooters were not the same. I had a problem with pricing, They would not let me talk to a district manager and when I called the village inspection on them, that's when they charge me for water jetting. I'm in healthcare, and is this how you treat people and take advantage of people. The world is already going through a transition, people dying.

User's recommendation: Be careful with using Mr. Rooter they over price and make sure you have a state inspector there.

Had Mr Rooted try to clear my kitchen line, when they claimed I had dirt in the line, and they said it meant the pipes were broken and needed to be replaced. I asked what that would cost, and was told it would be close to $10,000! Later, called a plumber recommended by a friend. He was able to completely clear the line and charged me way less then just Mr Roger's first visit! They are complete rip off and warn seniors!N them!NN especially, to never call them!

User's recommendation: Never call this company for service!

They installed a garbage disposal unit improperly. The dishwasher flooded as a result of their work. Mr. Rooter took no responsibility for their work.

User's recommendation: Be careful of their work. They are not reliable.

they don't even deserve one star most ridiculous and rip off company I ever deal with ,I called in and asked for someone with camera can look in 2" pipe .and cindy (receptionist) told me she will send technician for free estimate .I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate.next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need camera . he convince me he will get it open he knows whats his doing other companies did it wrong. after 10 min from roof he telling me he can only go in 10ft and then he tells me his camera its not going to fit the pipe lol (why did he come then )total waste of time and money yes money he charge me $160 for showing up and trying to do sneak when I told him 100 times its not going to work...stay way from mr rooter we will report them for business bureau and there facebook and online all over …..and then his telling me it will cost $3200 for running new 12' to outside wall.I got few other companies told me $400-750 max ...

We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged us $384.21. Two hours later we still didn’t have hot water. We called them and he came out a day later. While there, he tried testing the power to the tank but did not switch the breaker off which made it arc, causing a huge cloud of black smoke and melted the metal water line on the tank. He said that it was his fault and he would replace the metal line he burned and that the tank needed to be replaced. We went into our garage the next day to find the metal line he burned had leaked all over the floor. The tank came in the next day and they charged us an additional $214.77 (no charge for the tank since it was still under warranty). After a week of cold showers for our 6 year old daughter, we were desperate to have hot water (to be honest we just didn't know what else to do so we agreed to the cost) and told them to go ahead and install it. Two hours after the Tech had installed the tank and left, we still didn’t have hot water. We called them back (exasperated and asking for a refund) and they then told us it was probably an electrical issue, so we needed to call an Electrician. The Electrician came out and said that the breaker was not giving any power and that this could have been caused by the Tech arcing the wires on the tank before it was replaced. He replaced the breaker. Now we have an Electricians bill on top of the $700 we paid them. We have asked for a refund because not only did their employee misdiagnose it but, he also likely caused our issue.

2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed. He charged me $171.00! The problem continued, and he returned. He was here about 5 minutes and said he didn't know what it was. I said that I would have to get another plumber, and he agreed!

WE BOUGHT MR. ROOTER FRANCHISE AFTER BEING IN THE SEWER AND DRAIN BUSINESS FOR OVER 50 YEARS.We were looking to expand to build more for our children,we took extra loans against our home at their suggestions, felt we couldn't loss we know the business. EVERYTHING THEY SAID WAS A LIE. We now as senior citizens are close to losing our home, we lost our 780 credit score thanks to them , all of our insurance dividends went to them, including an inheritance from our mother. If they ever approach you run as fast and as far as you can, everything out of their mouth is a lie. They only want to UPSELL, UPSELL, UPSELL. We spent hundreds of thousands of dollars trying to work their way and it cost us 50 years of hard work,, we never ever filed bankruptcy until we bought Mr. Rooter. Don;t ever call them for anything.

DO NOT USE-THEY TOOK ADVANTAGE OF MY ELDERLY MOTHER. THEY CHARGED HER $485 for taking off the toilet and removing some toilet tissue. As per our contractor he said they are crooks-they took advantage of a 91 year old lady. They said she need an additional amount of work to her toilet about $900. They were going to rebuild her toilet. a new toilet costs 100-200 dollars. They wanted to flush her system-as per our contractor she did not need same. The plumber was not competent. do not use them unless you have a lot of money to loose.they are truly crooks. Take advantage of the elderly

We hired them to install a bathroom faucet and 2 filters for a faucet. The repair person is the owner of the Mr Rooter , He quoted a price of 249.00 I said ok. Ehen the repair person came he said it would be 383.00 with a 50.00 discount 383.00 total. I told him to call John. He did and told me that was what he said. So i told him to get out. We are in Florida. I called Southern plumbing in Vero beach, the whole job including 2 flappers was 86.00. RIP OFF. DO NOT USE

I hired Mr. Rooter to renovate my 2 bathrooms. First of all they promised me the world and told me not to worry about anything.Then they took 6 weeks to finish both bathrooms because they wouldn't show up everyday.Then they put sheet rock in my shower walls, didn't glue my tiles to the floor just layed them down and when you would step on them they would make a crackling noise,The tiles didn't all match and the caulking in the shower started falling off etc. Then when they finished the job they left a mess all over the house,didn't have an inspector look at the finished products.Then they told me if I have any problems with anything to just call and they would come over and fix it. We'll I started having problems they wouldn't answer my calls or messages that went on for 2 years and then I finally gave up. So I paid a big price for the work that wasn't done. I'm so glad I have money to just throw away. I will never deal with Mr. Rooter(Ripoff) again.

I'm disabled,my water heater went out on 7-24-2016,i have a ten years warranty and i still have to pay $750.00 ,it not fair.what is the warranty for.we r in our sixty we don't have money like that.