Skip to content
  • Login
Mr Rooter

Mr Rooter

www.mrrooter.com
What is your customer experience with Mr Rooter?

Mr Rooter Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mr Rooter has 1.3 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Customer service reps pleasant, Attempted to repair problem, Quality of work.
    Cons: Being charged for nothing, Quality of work, Terrible customer service.

  • Recent recommendations regarding this business are as follows: "Do not use them!", "Don’t hire this atrocious company!", "Do Not Go With This Company", "Do Not use Mr. Rooter!", "You better run. Don’t even call them".

View full overview ›

Media from reviews

Mr Rooter - Issues with install in Lethbridge Alberta
Mr Rooter - Issues with install in Lethbridge Alberta - Image 2Mr Rooter - Issues with install in Lethbridge Alberta - Image 3Mr Rooter - For now only incormation.Mr Rooter - False advertising and incompetent serviceMr Rooter - $700 in labor and still no hot water
View all media ›

Top Mr Rooter Reviews

Critical Review

"Ripped me off big time!"

stars-rating stars-rating stars-rating stars-rating stars-rating

Mr. Rooter took advantage of a weekend call for a problem not fixed but charged me 2,083 dollars anyway! Turned out the township fixes these problems for free...

Show reviews that mention
advantage service money dollars problem leaky faucet plumbing franchise lethbridge alberta reviews line
Filter review
Sort by
Anonymous
map-marker Mantua, New Jersey

Ripped me off big time!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Mr. Rooter took advantage of a weekend call for a problem not fixed but charged me 2,083 dollars anyway!

Turned out the township fixes these problems for free and Mr Rooter knew that!

View full review

User's recommendation: Do not use them!!!!

Terry L Pvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolutely Horrible Services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had an appointment scheduled for December 6th for a clogged drain that we have had Mr. Rooter out for several times.

They called on the 6th and said they had a family emergency and needed to reschedule for the 9th of December. They have never been out or even called to explain why. I've called several times trying to get someone out. Only one supervisor called and sounded put out and they still have never come back out.

This is very poor customer service. We have gone with another company and want our money we have spent in the past refunded because the problem has never been resolved.

View full review
Loss:
$500
Cons:
  • Horrible communication and service

Preferred solution: Apology

User's recommendation: Don’t hire this atrocious company!

1 comment
Kurk Txg

They told me $5500 to replace a pipe they said was in front of my home said they needed a payment of $2500 to start. Paid the down payment they digged for 4 hours said that the pipe wasn't there.

Then found the pipe in another area told me the the whole line needed replaced at $16,000. I don't have that kind of money I said I could try a home equity loan (which found out later I can't till July) He told me they won't cover up the new line until I pay. Asked me for a post dated check and promised they wouldn't cash it until I said so....they tried to cash it before the date which obviously bounced. They also said I owe $19,950.00 he said $16,000 so apparently I still owe the $5500.00 for them digging in the wrong spot.

I asked for a payment plan until I get to my equity and he said they will put a judgement on my home and will dig up the plumbing if I don't pay. This was replaced 3 weeks ago. Attorney I guess? I feel I shouldn't have to pay the mistake of the first dig but he said I do?

I want to pay what I owe but I feel I am getting way over charged and it's like they don't care. Definitely not what they advertise.

Tim R Isk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issues with install in Lethbridge Alberta

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Rooter - Issues with install in Lethbridge Alberta
Mr Rooter - Issues with install in Lethbridge Alberta - Image 2
Mr Rooter - Issues with install in Lethbridge Alberta - Image 3

I'm lodging this complaint for my elderly in-laws who were needlessly taken advantage of by your company in Lethbridge, Alberta. They were charged 22 thousand dollars for a tiny bathroom in their retirement home.

Being a contractor myself, I am aware of the cost for this construction and am very disappointed that they were taken advantage of in this way. I reached out to the local branch and they were not willing to come to some kind of agreement to reimburse them for the cost they so drastically charged them. I know that not all contractors are this shady but it speaks volumes to me about the kind of integrity the Lethbridge branch has shown in light of the current situation. As I said above, I am also a contractor and understand being compensated for the work and quality of work you perform in our trades skills.

The cost of the work that was performed was almost double what it should have been. For this reason, I absolutely would not recommend your company to anyone I know and I will be telling their story to any public media platform I can post on.

View full review
Loss:
$12000
Pros:
  • Work done
Cons:
  • Outrageous prices

Preferred solution: Price reduction

User's recommendation: Do Not Go With This Company

Norm W Wbq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nanaimo, British Columbia

For now only incormation.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Rooter - For now only incormation.
Contains 5 confidential files for company representatives
Updated by user Jun 11, 2024

Had several emails to seller. They abdicated responsibility.

Trying to resolve issue through my credit card. Everything is on hold until I hear from them

Original review Jun 04, 2024

Before I begin, I would very much appreciate the details of your plumbing franchise pricing policy. Is the pricing set by the head office? Are there any ground rules or does each plumbing franchise use their own method of pricing?

Your information is greatly appreciated.

THANK YOU

View full review
Colleen L Rxq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, New Hampshire

They were a rip off they wanted money for not doing any work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The price was too high. We are elderly people here and they shouldn't charge us that price. We are on a fixed income.

View full review
1 comment
Guest

did you get a refund?

Jean K Zuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lyndhurst, Ohio

Poor service and parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 18, 2024

Very nice but the same issue was fixed 3 times and I had to pay for it. 90 day warranty is crazy

Original review May 14, 2024

I am furious about the service and need someone to contact me ASAP. I have had more than 3 repairs to my frost-free spigot and it still does not work.

I have spent close to $1000 for nothing. They keep replacing the outside spigot. This is the 3rd one in a year.

What is the issue? They keep coming out but the warranty is so short, and it failed on me 2x and I had to pay again.

View full review
Loss:
$850
Pros:
  • Attempted to repair problem
Cons:
  • I had more than 3 technicians on the same problem

Preferred solution: Price reduction

Anonymous
map-marker Honeoye Falls, New York

Mr. Rooter service is a big scam. They wanted to charge over $1000 for a leaky faucet. They tried to scare you charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They said it would cost about $1000 to fix a leaky faucet. They wanted to charge almost $700 for a new faucet!!

That's obscene. They said if we want to get our own faucet, it would cost about $ 900+. This make no sense. They tried to take advantage over elderly customers.

They kept confused us. Disappointed & disgusting how they tried to scam & take advantages over senior customers.

Do not use them!! The reviews on line are fake Don't fall for these reviews.

View full review

User's recommendation: Do Not use Mr. Rooter!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Conyers, Georgia

Hate that I called them

Contains 1 confidential file for company representatives

YWater pipes burst into three rooms. Reached out to my insurance and was told my deductible was $16,000.

Complete surprise. So they came and opened up the spaces and the young man Adair told us to dry out the area with fans overnight. He came and replace the pinholes. Charged me $749.64.

We called a contractor and had him put things remove the damaged parts and he put everything back in place. Then I get a bill from them talking about I owe them$6968.25 for services they did not perform and they going through my insurance when I am not. I do not have a claim with my insurance. A *** rip off.

Every time I try to call billing nobody is answering. Makes me think there is some type of scam. So they can get money and split among themselves. I live in Conyers Ga.

Im going give names. Keon Harper, Shannon Byers and someone named Celine out of the Atlanta branch. Playing on older citizens that are living on a fixed income.

They talking bout they want the money all at once. But they did not do the job

View full review

User's recommendation: You better run. Don’t even call them

Nicole W Rpe

Want a refund

Replacement toilet handle broke in 3 days. The entire unit fall apart.

Want my refund. Also attempted submit an email at customercare@***r. rooter. com.

But email was returned failed. Manager need respond asap.

View full review
Loss:
$342

Preferred solution: Full refund

Featured
Rick M Ovb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nanaimo, British Columbia

False advertising and incompetent service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Rooter - False advertising and incompetent service
Explore video interviews

I contacted MrRooter of Vancouver Island to do a trenchless water line replacement. They gave me a quote of $6,000.

The result? They were unable to pull more than a foot of line, but still gave me an invoice of $15,000.

My wife and I were responsible for digging the 90 foot trench. As we are both seniors, it ruined our entire summer.

It seems like MrRooter makes more money by being incompetent than doing the promised work.

View full review
Loss:
$9000
Cons:
  • Being charged for nothing
  • Could not complete contract

Preferred solution: Price reduction

User's recommendation: Stay away from MrRooter

Thaddeus F Hwd
map-marker Middleborough, Massachusetts

EXCESSIVE FEE CHARGED

called 10-14-2021 for sewer blockage (minor ) water draining slow . tech would be there at 10-15-2021 at approximately 3.30 pm .

Tech arrived at 3.30 pm left by 5.00 pm . easy access to 4 in clean out approximately 6 feet in from foundation . opened it i supplied buckets to catch backed up water . tech used power snake and reported to me he was about 30 to 40 feet out .

using a tablet to take photos . he retriever some pieces of handy wipes . ran water problem solved . closed clean out then proceeded to take inventory of heating, water heaters and there age .number o of bath rooms .

all this information has no bearing on my plumbing problem. total charge for one and a half hours work a whopping $628.25 I WILL NOT USE NOR RECOMEND THIS COMPANY .

View full review
Loss:
$400

Preferred solution: Let the company propose a solution

User's recommendation: GET ESTIMATE FIRST

Anonymous
map-marker Toms River, New Jersey

Dissatisfied consumer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My experience with Mr. Rooter is NOT very favorable.

We thought we would give them a chance to prove themselves. First: My wife called and was informed there would be a $75 fee just to show up. She was then informed they wanted the payment upfront and charged to a credit card. She questioned the cost associated with the visit and the representative could not even provide a basic estimate.

Second: The service person showed up and did not believe in Covid or wearing a mask inside my house, even though he was not vaccinated. Third: His estimate to correct my issue would cost $630. Informed him we were not happy about not wearing a mask. Also informed him we thought the $630 was way too high so he adjusted it to $550, without tax.

Again, was too high from my previous experience. Informed him we only paid $350 for the same service a few years back. Said that was his best price because prices went up because of the Covid Virus. Informed him I would not accept that price and he left.

Called Roto-Rooter, their competitor, and he showed up within an hour without the service call fee.

His cost of services was $331.60 including tax for the exact same service as Mr. Rooter was going to provide. He corrected my issue immediately and was on his way.

I was not happy with the $75 fee being charged by Mr. Rooter, especially since the service person would not even wear a mask in todays environment.

I called Mr. Rooter up and was informed a manager would return my call. Well, two days passed with no call. I called a second time and was informed they would notify the manager again.

It took him 3 to 4 hours for him to return my phone call. He informed me he cannot enforce his people to get vaccinated or even wear a mask. When I complained about not even being able to get an estimate, he told me that the up-front people answering the phones do not provide one; if I wanted one I would have to ask the person to get in contact with him (manager) for an estimate. What I did not know at the time is my wife requested an estimate and was informed they could not provide one over the phone; no mention of contacting a manager.

My advice is to use Roto Rooter for your services if you do not want to be over-charged hundreds of dollars and pay the $75 fee to find out.

I would give Mr. Rooter 0 Stars.

View full review

User's recommendation: Do not use this company

Anonymous
map-marker Bridgewater, Massachusetts

Price Gouge.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

When you first contact them, they charge you $49.95 on a credit card for a service call. They arrive at your house and quote a price of $400.00 for a simple clogged kitchen sink.

You decline and they're on their way keeping your $49.95. It's nothing more than a planned scam. Most people realize that the job is way overpriced, but Mr.

Rooter is satisfied keeping your $49.95 for a service call and they're off to their next victim. Stay away satisfied

View full review

User's recommendation: Use this company at your own risk.

1 comment
Guest

Yeah they have the biggest 2 losers working for them and they are scammers. They got me too I hope they get busted soon. They need to be sued

Karen N
map-marker Tucson, Arizona

To keep others from trying to get help from Mr Rooter!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Had Mr Rooted try to clear my kitchen line, when they claimed I had dirt in the line, and they said it meant the pipes were broken and needed to be replaced. I asked what that would cost, and was told it would be close to $10,000!

Later, called a plumber recommended by a friend.

He was able to completely clear the line and charged me way less then just Mr Roger's first visit! They are complete rip off and warn seniors!N them!NN especially, to never call them!

View full review
Loss:
$200

Preferred solution: Let the company propose a solution

User's recommendation: Never call this company for service!

Anonymous
map-marker Bellwood, Illinois

Company speaks nicely to you on the phone to get your business. Then lady that handles problems over talk you.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Overcharge you for water jetting the pipes. They charged me 6700 dollars and then told me it would be 1200 more for water jetting and then used my water to over jet.

I looked at the reviews, and they were horrible, so I asked them about their reviews, giving them a chance. They said that's not them all Mr. rooters were not the same. I had a problem with pricing, They would not let me talk to a district manager and when I called the village inspection on them, that's when they charge me for water jetting.

I'm in healthcare, and is this how you treat people and take advantage of people. The world is already going through a transition, people dying.

View full review

User's recommendation: Be careful with using Mr. Rooter they over price and make sure you have a state inspector there.

Nelson M Pfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Roswell, Georgia

Work Unreliable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They installed a garbage disposal unit improperly. The dishwasher flooded as a result of their work.

Mr. Rooter took no responsibility for their work.

View full review
Loss:
$85

Preferred solution: Full refund

User's recommendation: Be careful of their work. They are not reliable.

About

Related Companies

Dwyer Group, Mr Appliance, Molly Maid, Five Star Painting, Mr Handyman

Summary

Mr Rooter Plumbing is a company that offers quality plumbing service and products. Company provides its services worldwide and has very good reputation. Company takes care of plumbing and drainage needs-day or night. Mr Rooter Plumbing offers services of professional plumbers in faucets, kitchen sinks, toilets, water softeners, sewer lines, laundry canters, gas meters, bath sinks, bathtubs and showers, water heaters. Company provides maintenance products such as BioChoiceES, Grease Easting Bacteria and Bowl and Urinal Cleaners. Also Mr Rooter Plumbing works with drain and sewer services dealing with clogged drains, septic tanks, video inspections, pipe repair, floor drains, grease traps, trenchless repairs, HydroScrub, tree roots removed etc.

Mr Rooter reviews and complaints

Mr Rooter is ranked 51 out of 298 in Plumbing category

Area Served

USA

Payment Methods

American ExpressVISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article