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Mr Rooter - $700 in labor and still no hot water
We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech...
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Company wrote 0 private or public responses to the review from Aug 21.
3.2
I didn't like
  • Being charged for nothing
#1335430
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Mr Rooter - I don't know what is wrong!

2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed. He charged me $171.00! The problem continued, and he returned. He was here about 5 minutes and said he didn't know what it was. I said that I would have to get another plumber, and he agreed!
Company wrote 0 private or public responses to the review from Aug 15.
1.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1330206
WE BOUGHT MR. ROOTER FRANCHISE AFTER BEING IN THE SEWER AND DRAIN BUSINESS FOR OVER 50 YEARS.We were looking to expand to build more for our children,we took extra loans against our home at their suggestions, felt we couldn't loss we know the business. EVERYTHING THEY...
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Company wrote 0 public responses to the review from Aug 10.
#1326330
I called Mr. Rooter to have them move a piece of a gas line that was coming out of the floor and merely move it about 6 inches so that it comes out of the wall vice the floor. The Mr. Rooter serviceman showed up and instantly was aloof with me and and wreaked of...
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Company wrote 0 public responses to the review from Mar 26.
Anonymous
Anonymous

thx

#1219539
DO NOT USE-THEY TOOK ADVANTAGE OF MY ELDERLY MOTHER. THEY CHARGED HER $485 for taking off the toilet and removing some toilet tissue. As per our contractor he said they are crooks-they took advantage of a 91 year old lady. They said she need an additional amount of...
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Company wrote 1 public responses to the review from Jun 28, 2017.
MrRooterPlumbingCares
MrRooterPlumbingCares
Mr Rooter Verified Representative

Thank you for taking the time to make this review. We appreciate your feedback and we are grateful you have made us aware of the situation. We were hoping to discuss the situa...

I didn't like
  • Quality of work
  • Incompetent technician
#1067361

We hired them to install a bathroom faucet and 2 filters for a faucet. The repair person is the owner of the Mr Rooter , He quoted a price of 249.00 I said ok. Ehen the repair person came he said it would be 383.00 with a 50.00 discount 383.00 total. I told him to call...
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Company wrote 0 public responses to the review from Jun 12, 2017.
1.0
#1060088
I hired Mr. Rooter to renovate my 2 bathrooms. First of all they promised me the world and told me not to worry about anything.Then they took 6 weeks to finish both bathrooms because they wouldn't show up everyday.Then they put sheet rock in my shower walls, didn't...
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Company wrote 0 public responses to the review from Oct 20, 2016.
1.3
Lakeside,Florida
I liked
  • Customer service reps pleasant
I didn't like
  • Overpriced
  • Quality of work
  • Incompetent technician
#939937
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Mr Rooter Water Heater Repair Review

I'm disabled,my water heater went out on 7-24-2016,i have a ten years warranty and i still have to pay $750.00 ,it not fair.what is the warranty for.we r in our sixty we don't have money like that.
Company wrote 0 public responses to the review from Jul 25, 2016.
Mr Rooter showed up 1 hour late. Had small leak in water line from street to house. Hole 1.5 feet by 1.5 feet deep was dug. 6" of pvc cut out and replaced. Hole filled in. Total time 30 mins working 30 mins standing around and sitting in truck. RUDE at best. $225...
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Company wrote 0 public responses to the review from Aug 08, 2015.
#679325
To Whom It May Concern It was Saturday night and I noticed water on the basement floor. Further inspection revealed a pinhole leak in a 3/4 inch copper pipe leading to the water softener. I turned the water off at the main and called Mr. Rooter the next day. On the...
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Company wrote 0 public responses to the review from Aug 06, 2015.
1.0
Port Perry,Ontario
I liked
  • Customer service reps pleasant
  • Response time
I didn't like
  • Overpriced
#678246