Mr Rooter Reviews
Mr Rooter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mr Rooter has a 1.3 star rating from 16 reviews; consumers are mostly dissatisfied and report high prices and poor outcomes.
Key Takeaways for Future Customers
- Read Mr Rooter reviews and compare quotes before hiring.
- Ask about warranty terms and get estimates in writing.
- Document charges and request receipts to avoid billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about overcharging, billing issues, and failed refunds.
- Poor customer service, unreliable repairs, and warranty refusals.
- Reports of taking advantage of seniors.
Positive Feedback
Some note pleasant reps and attempts to repair work; a few customers reported satisfactory jobs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mr Rooter has a 1.3 star rating from 16 reviews; consumers are mostly dissatisfied and report high prices and poor outcomes.
Key Takeaways for Future Customers
- Read Mr Rooter reviews and compare quotes before hiring.
- Ask about warranty terms and get estimates in writing.
- Document charges and request receipts to avoid billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about overcharging, billing issues, and failed refunds.
- Poor customer service, unreliable repairs, and warranty refusals.
- Reports of taking advantage of seniors.
Positive Feedback
Some note pleasant reps and attempts to repair work; a few customers reported satisfactory jobs.
Media from reviews
Washington, Pennsylvania
A big problem to discuss
Never fixed my drain the technician broke his snake off in my drain and that is why he couldnt finish the job and now they r saying I need 1300 to replace drain line if the drain was clear of that broke off snake he probably could have finished the job and unclogged the kitchen sink drain I do not blame him I blame his manager
User's recommendation: Do not go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Independence, Oregon
They have no integrity and did not fix the issue right
- - Repiping due to orange burg piping led to front yard flooding.
- - The first plumber did not reconnect the kitchen; the manager used a plastic pump.
I paid this company to repipe my plumbing due to orangeburg piping in an old home. They did the job, and I thought it was great.
Then I started realizing my front yard was flooding. I called them back out, and the plumber they sent out the first time to do the job did not re-hook my kitchen plumbing in with all the rest of the plumbing. The manager's solution was to put a plastic makeshift pump in my front yard instead of showing integrity and fixing their mistake correctly. Now I am having plumbing issues all the time when I have never had any issues regarding my kitchen before this.
The original call was due to my bathroom, not my kitchen. Please do your research before just trusting someone to do the job right the first time.
I am now having to get quotes from another plumbing company to fix what I already paid for due to their terrible customer service. This company screwed me over.
- Did not hook my kitchen plumbing back up they way it was originally
Preferred solution: they obviously will not correct the problem the right way so i just want others informed of this so it doesn’t happen to anyone else
User's recommendation: please do not use this company they did not fix my plumbing and has made it worse
Cincinnati, Ohio
Scammers
- - An elderly client was allegedly scammed out of $6,200 for a broken water main.
- - Only an expansion tank was needed (about $35), but a heater was billed.
They scammed my100 year old mother out of $6200 of her savings to fix a supposedly broken water main. She is on social security.
She didn't run this by me, I wouldn't of used them. Then they said she needed a new water heater for $2000, and a new thermal expansion tank for $500 more!
She did not need a water heater, only a new expansion tank which was only $35 replaced by me. Why are they still in business?
Plano, Texas
Would not honor their warranty
- - Mr Rooter twice failed to unclog the drain and wouldn't honor the warranty.
- - Roto Rooter fixed it for a quarter of the price; drain works.
I had Mr Rooter out twice and the drain was not unclogged so when I called them back out a couple of days later they said they are not the company for me and will not honor warranty. When I tried to call back and asked for supervisor they hung up on me and then they blocked my number.
I called from my wifes phone and asked for supervisor to call me and nobody ever called me back.
I had Roto Rooter out and they fixed it for a quarter of the price and now drain works. Worst customer service ever
User's recommendation: Don't ever use Mr Rooter
City Of Saint Peters, Missouri
I need a receipt for work preformed
3814 Vincentian Bridgeton mo 63044 is address September 18 work was very good and I will use you again thanks
Mantua, New Jersey
Ripped me off big time!
Mr. Rooter took advantage of a weekend call for a problem not fixed but charged me 2,083 dollars anyway!
Turned out the township fixes these problems for free and Mr Rooter knew that!
User's recommendation: Do not use them!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely Horrible Services
- - Dec 6 clogged drain appointment moved to Dec 9 after a family emergency; no one showed.
- - We switched to another company and want a refund.
I had an appointment scheduled for December 6th for a clogged drain that we have had Mr. Rooter out for several times.
They called on the 6th and said they had a family emergency and needed to reschedule for the 9th of December. They have never been out or even called to explain why. I've called several times trying to get someone out. Only one supervisor called and sounded put out and they still have never come back out.
This is very poor customer service. We have gone with another company and want our money we have spent in the past refunded because the problem has never been resolved.
- Horrible communication and service
Preferred solution: Apology
User's recommendation: Don’t hire this atrocious company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with install in Lethbridge Alberta
- - Charged $22,000 for a small bathroom in a retirement home in Lethbridge.
- - I won't recommend them; the local branch refused to reimburse.
I'm lodging this complaint for my elderly in-laws who were needlessly taken advantage of by your company in Lethbridge, Alberta. They were charged 22 thousand dollars for a tiny bathroom in their retirement home.
Being a contractor myself, I am aware of the cost for this construction and am very disappointed that they were taken advantage of in this way. I reached out to the local branch and they were not willing to come to some kind of agreement to reimburse them for the cost they so drastically charged them. I know that not all contractors are this shady but it speaks volumes to me about the kind of integrity the Lethbridge branch has shown in light of the current situation. As I said above, I am also a contractor and understand being compensated for the work and quality of work you perform in our trades skills.
The cost of the work that was performed was almost double what it should have been. For this reason, I absolutely would not recommend your company to anyone I know and I will be telling their story to any public media platform I can post on.
- Work done
- Outrageous prices
Preferred solution: Price reduction
User's recommendation: Do Not Go With This Company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nanaimo, British Columbia
For now only incormation.
- - Is pricing set by head office or set by each franchise?
- - Are there any ground rules or does each franchise use its own pricing method?
Had several emails to seller. They abdicated responsibility.
Trying to resolve issue through my credit card. Everything is on hold until I hear from them
Before I begin, I would very much appreciate the details of your plumbing franchise pricing policy. Is the pricing set by the head office? Are there any ground rules or does each plumbing franchise use their own method of pricing?
Your information is greatly appreciated.
THANK YOU
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey were a rip off they wanted money for not doing any work
The price was too high. We are elderly people here and they shouldn't charge us that price. We are on a fixed income.
did you get a refund?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lyndhurst, Ohio
Poor service and parts
- - Customer reports 3+ repairs on a frost-free spigot with ongoing failure.
- - Spent $1,000; third unit in a year; warranty short; wants contact ASAP.
Very nice but the same issue was fixed 3 times and I had to pay for it. 90 day warranty is crazy
I am furious about the service and need someone to contact me ASAP. I have had more than 3 repairs to my frost-free spigot and it still does not work.
I have spent close to $1000 for nothing. They keep replacing the outside spigot. This is the 3rd one in a year.
What is the issue? They keep coming out but the warranty is so short, and it failed on me 2x and I had to pay again.
- Attempted to repair problem
- I had more than 3 technicians on the same problem
Preferred solution: Price reduction
Honeoye Falls, New York
Mr. Rooter service is a big scam. They wanted to charge over $1000 for a leaky faucet. They tried to scare you charge
- - Quote to fix a leaky faucet was about $1000.
- - They charged nearly $700 for a new faucet and $900+ if you provide your own.
- - Do not use them.
They said it would cost about $1000 to fix a leaky faucet. They wanted to charge almost $700 for a new faucet!!
That's obscene. They said if we want to get our own faucet, it would cost about $ 900+. This make no sense. They tried to take advantage over elderly customers.
They kept confused us. Disappointed & disgusting how they tried to scam & take advantages over senior customers.
Do not use them!! The reviews on line are fake Don't fall for these reviews.
User's recommendation: Do Not use Mr. Rooter!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Conyers, Georgia
Hate that I called them
- - Water pipes burst in three rooms.
- - Deductible quoted at $16,000.
- - Adair dried area and charged $749.64.
- - Billed $6,968.25 for unperformed services.
YWater pipes burst into three rooms. Reached out to my insurance and was told my deductible was $16,000.
Complete surprise. So they came and opened up the spaces and the young man Adair told us to dry out the area with fans overnight. He came and replace the pinholes. Charged me $749.64.
We called a contractor and had him put things remove the damaged parts and he put everything back in place. Then I get a bill from them talking about I owe them$6968.25 for services they did not perform and they going through my insurance when I am not. I do not have a claim with my insurance. A *** rip off.
Every time I try to call billing nobody is answering. Makes me think there is some type of scam. So they can get money and split among themselves. I live in Conyers Ga.
Im going give names. Keon Harper, Shannon Byers and someone named Celine out of the Atlanta branch. Playing on older citizens that are living on a fixed income.
They talking bout they want the money all at once. But they did not do the job
User's recommendation: You better run. Don’t even call them
Want a refund
- - Replacement toilet handle broke in 3 days.
- - The entire unit fell apart.
- - Wants a refund.
- - Email to customercare failed; manager should respond ASAP.
Replacement toilet handle broke in 3 days. The entire unit fall apart.
Want my refund. Also attempted submit an email at customercare@***r. rooter. com.
But email was returned failed. Manager need respond asap.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nanaimo, British Columbia
False advertising and incompetent service
- - Contacted MrRooter for trenchless work; quote $6,000.
- - Couldn't pull more than a foot; billed $15,000; seniors dug a 90-foot trench.
I contacted MrRooter of Vancouver Island to do a trenchless water line replacement. They gave me a quote of $6,000.
The result? They were unable to pull more than a foot of line, but still gave me an invoice of $15,000.
My wife and I were responsible for digging the 90 foot trench. As we are both seniors, it ruined our entire summer.
It seems like MrRooter makes more money by being incompetent than doing the promised work.
- Could not complete contract
- Being charged for nothing
Preferred solution: Price reduction
User's recommendation: Stay away from MrRooter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middleborough, Massachusetts
EXCESSIVE FEE CHARGED
- - Minor sewer blockage and slow drainage.
- - Technician arrived at 3:30 PM and finished by 5 PM.
- - Charge: $628.25; customer will not use or recommend.
called 10-14-2021 for sewer blockage (minor ) water draining slow . tech would be there at 10-15-2021 at approximately 3.30 pm .
Tech arrived at 3.30 pm left by 5.00 pm . easy access to 4 in clean out approximately 6 feet in from foundation . opened it i supplied buckets to catch backed up water . tech used power snake and reported to me he was about 30 to 40 feet out .
using a tablet to take photos . he retriever some pieces of handy wipes . ran water problem solved . closed clean out then proceeded to take inventory of heating, water heaters and there age .number o of bath rooms .
all this information has no bearing on my plumbing problem. total charge for one and a half hours work a whopping $628.25 I WILL NOT USE NOR RECOMEND THIS COMPANY .
Preferred solution: Let the company propose a solution
User's recommendation: GET ESTIMATE FIRST
About
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Mr Rooter Plumbing is a company that offers quality plumbing service and products. Company provides its services worldwide and has very good reputation. Company takes care of plumbing and drainage needs-day or night. Mr Rooter Plumbing offers services of professional plumbers in faucets, kitchen sinks, toilets, water softeners, sewer lines, laundry canters, gas meters, bath sinks, bathtubs and showers, water heaters. Company provides maintenance products such as BioChoiceES, Grease Easting Bacteria and Bowl and Urinal Cleaners. Also Mr Rooter Plumbing works with drain and sewer services dealing with clogged drains, septic tanks, video inspections, pipe repair, floor drains, grease traps, trenchless repairs, HydroScrub, tree roots removed etc.
Mr Rooter is ranked 42 out of 333 in Plumbing category
USA
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They told me $5500 to replace a pipe they said was in front of my home said they needed a payment of $2500 to start. Paid the down payment they digged for 4 hours said that the pipe wasn't there.
Then found the pipe in another area told me the the whole line needed replaced at $16,000. I don't have that kind of money I said I could try a home equity loan (which found out later I can't till July) He told me they won't cover up the new line until I pay. Asked me for a post dated check and promised they wouldn't cash it until I said so....they tried to cash it before the date which obviously bounced. They also said I owe $19,950.00 he said $16,000 so apparently I still owe the $5500.00 for them digging in the wrong spot.
I asked for a payment plan until I get to my equity and he said they will put a judgement on my home and will dig up the plumbing if I don't pay. This was replaced 3 weeks ago. Attorney I guess? I feel I shouldn't have to pay the mistake of the first dig but he said I do?
I want to pay what I owe but I feel I am getting way over charged and it's like they don't care. Definitely not what they advertise.