Mr Rooter Reviews and Complaints
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Issues
resolved
1
Company
response
67
Total
reviews
$62.6K
Claimed
losses
$1.8K
Avg
loss
14.5K
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views
What was your experience with Mr Rooter?
Customers don't like
- Quality of work
- Terrible customer service
- Incompetent technician
Customers like
- Customer service reps pleasant
- Response time
- Quality of work
I called Mr. Rooter to have them move a piece of a gas line that was coming out of the floor and merely move it about 6 inches so that it comes out of the wall vice the floor. The Mr. Rooter serviceman showed up and instantly was aloof with me and and wreaked of...
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Product
DO NOT USE-THEY TOOK ADVANTAGE OF MY ELDERLY MOTHER. THEY CHARGED HER $485 for taking off the toilet and removing some toilet tissue. As per our contractor he said they are crooks-they took advantage of a 91 year old lady. They said she need an additional amount of...
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MrRooterPlumbingCares
Mr Rooter Verified Representative
Thank you for taking the time to make this review. We appreciate your feedback and we are grateful you have made us aware of the situation. We were hoping to discuss the situa...
Product
I didn't like
- Quality of work
- Incompetent technician
We hired them to install a bathroom faucet and 2 filters for a faucet. The repair person is the owner of the Mr Rooter , He quoted a price of 249.00 I said ok. Ehen the repair person came he said it would be 383.00 with a 50.00 discount 383.00 total. I told him to call...
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I hired Mr. Rooter to renovate my 2 bathrooms. First of all they promised me the world and told me not to worry about anything.Then they took 6 weeks to finish both bathrooms because they wouldn't show up everyday.Then they put sheet rock in my shower walls, didn't...
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Lakeside, Florida
Product
I liked
- Customer service reps pleasant
I didn't like
- Overpriced
- Quality of work
- Incompetent technician
Mr Rooter Water Heater Repair Review
I'm disabled,my water heater went out on 7-24-2016,i have a ten years warranty and i still have to pay $750.00 ,it not fair.what is the warranty for.we r in our sixty we don't have money like that.
Mr Rooter showed up 1 hour late. Had small leak in water line from street to house. Hole 1.5 feet by 1.5 feet deep was dug. 6" of pvc cut out and replaced. Hole filled in. Total time 30 mins working 30 mins standing around and sitting in truck. RUDE at best. $225...
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To Whom It May Concern It was Saturday night and I noticed water on the basement floor. Further inspection revealed a pinhole leak in a 3/4 inch copper pipe leading to the water softener. I turned the water off at the main and called Mr. Rooter the next day. On the...
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Port Perry, Ontario
Product
I liked
- Response time
- Customer service reps pleasant
I didn't like
- Overpriced
we called them out for an price check on a hot water tank they gave us 3 prices i asked how soon could he do the job he said right now i told him i had to check with my husband first and i would call him back well my husband said it was alright to use them so i called...
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Manager/Mr. Rooter, March 9th, 2015 We had an extremely poor experience from your techs who serviced our home. From being over charged to gross negligence. The tech that installed new plumbing underneath our...
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Snohomish County, Washington
Similar to Mr Rooter
I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send someone out to give me an estimate. The estimate was $385. I said that seemed high and asked how much the parts were and was told that the regulator...
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