Mr Rooter

I had an appointment scheduled for December 6th for a clogged drain that we have had Mr. Rooter out for several times.

They called on the 6th and said they had a family emergency and needed to reschedule for the 9th of December. They have never been out or even called to explain why. I've called several times trying to get someone out. Only one supervisor called and sounded put out and they still have never come back out.

This is very poor customer service. We have gone with another company and want our money we have spent in the past refunded because the problem has never been resolved.

I'm lodging this complaint for my elderly in-laws who were needlessly taken advantage of by your company in Lethbridge, Alberta. They were charged 22 thousand dollars for a tiny bathroom in their retirement home.

Being a contractor myself, I am aware of the cost for this construction and am very disappointed that they were taken advantage of in this way. I reached out to the local branch and they were not willing to come to some kind of agreement to reimburse them for the cost they so drastically charged them. I know that not all contractors are this shady but it speaks volumes to me about the kind of integrity the Lethbridge branch has shown in light of the current situation. As I said above, I am also a contractor and understand being compensated for the work and quality of work you perform in our trades skills.

The cost of the work that was performed was almost double what it should have been. For this reason, I absolutely would not recommend your company to anyone I know and I will be telling their story to any public media platform I can post on.

YWater pipes burst into three rooms. Reached out to my insurance and was told my deductible was $16,000.

Complete surprise. So they came and opened up the spaces and the young man Adair told us to dry out the area with fans overnight. He came and replace the pinholes. Charged me $749.64.

We called a contractor and had him put things remove the damaged parts and he put everything back in place. Then I get a bill from them talking about I owe them$6968.25 for services they did not perform and they going through my insurance when I am not. I do not have a claim with my insurance. A *** rip off.

Every time I try to call billing nobody is answering. Makes me think there is some type of scam. So they can get money and split among themselves. I live in Conyers Ga.

Im going give names. Keon Harper, Shannon Byers and someone named Celine out of the Atlanta branch. Playing on older citizens that are living on a fixed income.

They talking bout they want the money all at once. But they did not do the job

My experience with Mr. Rooter is NOT very favorable.

We thought we would give them a chance to prove themselves. First: My wife called and was informed there would be a $75 fee just to show up. She was then informed they wanted the payment upfront and charged to a credit card. She questioned the cost associated with the visit and the representative could not even provide a basic estimate.

Second: The service person showed up and did not believe in Covid or wearing a mask inside my house, even though he was not vaccinated. Third: His estimate to correct my issue would cost $630. Informed him we were not happy about not wearing a mask. Also informed him we thought the $630 was way too high so he adjusted it to $550, without tax.

Again, was too high from my previous experience. Informed him we only paid $350 for the same service a few years back. Said that was his best price because prices went up because of the Covid Virus. Informed him I would not accept that price and he left.

Called Roto-Rooter, their competitor, and he showed up within an hour without the service call fee.

His cost of services was $331.60 including tax for the exact same service as Mr. Rooter was going to provide. He corrected my issue immediately and was on his way.

I was not happy with the $75 fee being charged by Mr. Rooter, especially since the service person would not even wear a mask in todays environment.

I called Mr. Rooter up and was informed a manager would return my call. Well, two days passed with no call. I called a second time and was informed they would notify the manager again.

It took him 3 to 4 hours for him to return my phone call. He informed me he cannot enforce his people to get vaccinated or even wear a mask. When I complained about not even being able to get an estimate, he told me that the up-front people answering the phones do not provide one; if I wanted one I would have to ask the person to get in contact with him (manager) for an estimate. What I did not know at the time is my wife requested an estimate and was informed they could not provide one over the phone; no mention of contacting a manager.

My advice is to use Roto Rooter for your services if you do not want to be over-charged hundreds of dollars and pay the $75 fee to find out.

I would give Mr. Rooter 0 Stars.