Called and set an appointment for following day, technician went to a different call then called to say he was not coming. Memorial Day weekend was a disaster with a backed up sewer.
Went to online site to get rescheduled, gave info and got no response in spite of e-mail note promising a reply and set an appointment. I agree with the other comments and their reasons for being pissed. On Tuesday, I called a different company and got service scheduled for that afternoon. After scheduling the service from the second company, I finally got a call from Mr.
Rooter asking if I still needed the service.
I left messages over the weekend stating I needed my sewer drain fixed. Don't set yourself up for disappointment by relying on these folks.